Why Choose the Zojirushi NYC-36ST 20 Cup Commercial Rice Cooker and Warmer? An In-Depth Review

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When it comes to feeding a crowd, whether in a bustling restaurant kitchen or during a large family gathering, the challenge of cooking a perfect batch of rice can be daunting. Enter the Zojirushi NYC-36ST 20 Cup Commercial Rice Cooker and Warmer, a machine that promises to transform this often finicky task into a foolproof, push-of-a-button affair. With its hefty capacity and promise of consistency, it aims to be the unsung hero of commercial kitchens and large-scale cooking scenarios alike. But does it truly live up to the hype?

In this comprehensive review, we’ll delve deep into the features of the Zojirushi NYC-36ST, putting it to the test in various environments to see if it can handle the rigorous demands of commercial cooking. From its build quality and user-friendliness to its efficiency and rice texture perfection, we will explore every facet of this appliance to help you decide if this is the right investment for your culinary needs.

Stay tuned as we uncover whether the Zojirushi NYC-36ST is as reliable and indispensable as a professional chef’s knife or if it’s just another gadget destined to gather dust in the corner of the kitchen.

About the Zojirushi NYC-36ST 20 Cup Commercial Rice Cooker and Warmer

The Zojirushi NYC-36ST 20 Cup Commercial Rice Cooker and Warmer is designed for high-volume cooking, ideal for restaurants and large events. This robust appliance can cook 20 cups of raw rice, yielding approximately 40 cups of cooked rice, ensuring that there is plenty to go around. It features a stainless steel exterior for durability and easy cleaning, along with simple controls for hassle-free operation. The cooker also includes an automatic keep-warm function that keeps rice at the perfect serving temperature after cooking. With its reliable performance and straightforward functionality, it’s a practical choice for professional settings needing large quantities of rice.

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Specifications

Capacity: 20 cups uncooked rice (approx. 40 cups cooked rice) | Heating technology: Direct heating system for even cooking | NSF-certified: Suitable for use in commercial environments | Automatic keep warm function: Keeps rice warm after cooking without overcooking | Durable construction: Stainless steel exterior for long-lasting durability | Cleaning: Easy-to-clean nonstick inner cooking pan | Tools: Measuring cup and rice spatula included

What’s in the Box

When purchasing the Zojirushi NYC-36ST Commercial Rice Cooker and Warmer, you can expect to find several items included in the box to ensure that you have everything needed to start cooking large batches of rice right away. Here’s what typically comes inside the package:

  • Main Cooking Unit: The 20-cup commercial rice cooker itself, featuring a durable stainless steel exterior and a heavy-duty inner cooking pan that can handle large quantities of rice.
  • Inner Cooking Pan: A removable pan where the rice is cooked. It is usually made from a non-stick material for easy cleaning and features handles for convenient handling.
  • Measuring Cup: A standard rice measuring cup to ensure you use the right amount of rice and water for perfect results every time. This cup is critical for achieving the optimal rice texture and flavor.
  • Rice Spatula: A spatula specifically designed for scooping and serving rice without damaging the grains or the non-stick surface of the cooking pan.
  • Spatula Holder: An attachment that clips to the side of the rice cooker to hold the spatula when not in use. This keeps the spatula clean and handy.
  • Lid: A sturdy lid that seals in moisture and flavor during cooking and warming cycles. It is designed to fit snugly on the cooker to prevent heat escape.
  • Power Cord: Detachable for easy storage and safety.
  • Instruction Manual: A detailed manual that includes instructions for operation, care, and maintenance, plus some starter recipes to try out.
  • Warranty Card: Information on the warranty provided by Zojirushi, outlining what repairs and services are covered should there be any issues with the cooker.

Pros and Cons:

The Zojirushi NYC-36ST 20 Cup Commercial Rice Cooker and Warmer is a popular choice for large scale cooking needs, especially in commercial settings. Here’s an analysis of its pros and cons based on functionality, design, and user feedback:

The Zojirushi 20 Cup Commercial Rice Cooker is highly effective for commercial settings or large gatherings, delivering reliable performance and ease of use. However, its large size, basic features, and higher energy consumption might not make it the best option for everyone. It’s best suited for users who need high volume rice cooking without the need for complex features or for those who have enough space to house it comfortably.

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Why Choose Zojirushi NYC-36ST Rice Cooker?

Choosing the right rice cooker can significantly influence the efficiency and quality of meal preparation, especially in a commercial setting or when frequently hosting large gatherings. The Zojirushi NYC-36ST Rice Cooker and Warmer stands out as a particularly robust option, and here are several compelling reasons why it might be the right choice for your needs:

1. Exceptional Capacity

  • High Volume Cooking: With the ability to cook 20 cups of uncooked rice, yielding about 40 cups of cooked rice, the Zojirushi NYC-36ST is ideal for large-scale meal preparations. This capacity is perfect for restaurants, caterers, and large family events, ensuring everyone gets their fill without the need for multiple batches.

2. Dependable Quality and Durability

  • Built to Last: The stainless steel exterior not only gives it a professional look but also enhances durability. It’s designed to withstand the rigors of heavy, commercial use.
  • Consistent Cooking Results: Users consistently report that it produces perfectly cooked rice with desirable texture and flavor, batch after batch—crucial for professional settings where consistency is key.

3. User-Friendly Operation

  • Simple Controls: Its one-touch operation removes the complexity often associated with digital controls. This simplicity ensures that anyone in the kitchen can operate it without special training or fear of error.
  • Automatic Keep-Warm: After cooking, the machine automatically switches to a keep-warm mode, maintaining the rice at an ideal serving temperature without additional monitoring.

4. Convenience Features

  • Ease of Cleaning: The non-stick inner pan is designed for quick, hassle-free cleaning, which is a significant advantage in fast-paced commercial environments.
  • Sturdy Construction: The robust build quality includes a tightly sealed lid and a heavy-duty inner cooking pan that can handle continual use.

5. Efficient Resource Use

  • Energy Efficiency: Despite its size, the cooker is designed to use power efficiently, crucial in a commercial setting to keep operational costs down.

6. Versatility

  • Not Just for Rice: While primarily a rice cooker, the sturdy construction and temperature control make it suitable for cooking a variety of other grains and even for use as a food warmer, adding versatility to its use cases.

7. Trusted Brand

  • Reliability and Support: Zojirushi is known for its quality appliances and excellent customer support. Investing in their products means gaining access to reliable customer service and a warranty that protects your purchase.

The Zojirushi NYC-36ST is an excellent choice for anyone who needs a dependable, high-capacity rice cooker that can perform in demanding environments. Its combination of durability, simple operation, and consistent cooking results makes it a standout choice in its category, suitable for both commercial kitchens and large family homes alike. Whether you’re a professional chef or a home cook who entertains frequently, this rice cooker could simplify your cooking process and enhance meal quality.

Where to Buy the Zojirushi NYC-36ST 20 Cup Commercial Rice Cooker and Warmer

If you’re interested in purchasing the Zojirushi NYC-36ST 20 Cup Commercial Rice Cooker And Warmer, there are several reliable options you can explore to find this model. Depending on your shopping preferences, whether you like online shopping for convenience or prefer to see the product in-store before buying, here are some popular venues where you can find this rice cooker:

Online Retailers

  • Amazon – Typically offers a wide range of Zojirushi products and may provide good deals on shipping, especially for Prime members. You can read user reviews and see ratings to help make an informed decision.
  • Walmart – Known for competitive pricing, Walmart offers both shipping and in-store pickup options. They also stock a variety of kitchen appliances, including commercial rice cookers.
  • Best Buy – While primarily known for electronics, Best Buy also carries a selection of high-quality kitchen appliances. They offer shipping as well as store pickup.
  • Zojirushi’s Official Website – Buying directly from the manufacturer’s website ensures that you get a genuine product and access to full customer support and warranty services.
  • Wayfair – Known for home goods and appliances, Wayfair could be a good option with competitive pricing and detailed product descriptions.

Physical Retail Stores

  • Local Appliance Stores – Check out local appliance specialists; these stores often have knowledgeable staff who can provide detailed information and advice on their products.
  • Big Box Retailers – Stores like Costco or Sam’s Club might carry the Zojirushi NYC-36ST, especially in areas with higher demand for commercial kitchen appliances. These retailers offer the benefit of seeing the product before purchasing and often have return policies.
  • Kitchen Supply Stores – Specialty stores focusing on kitchen equipment are also worth visiting. They might offer higher-end models and could provide demonstrations.

Specialty Websites

  • Chef’s Catalog – A site catering to professional chefs and culinary enthusiasts which might offer commercial-grade rice cookers like the Zojirushi NYC-36ST.
  • WebstaurantStore – A leading distributor of restaurant supplies and equipment, providing a wide range of products suitable for commercial use.

Things to Consider

  • Price Comparison: Before making a purchase, compare prices across different sites to find the best deal.
  • Shipping Costs and Times: Consider the shipping costs and the delivery times, especially if you need the rice cooker urgently.
  • Return Policy and Warranty: Check the return policy and what the warranty covers. Purchasing from reputable retailers can often provide added security in this area.

By exploring these options, you can find the best place to buy the Zojirushi NYC-36ST 20 Cup Commercial Rice Cooker and Warmer that meets your needs in terms of cost, convenience, and reliability.

Features and Benefits

The Zojirushi NYC-36ST 20 Cup Commercial Rice Cooker and Warmer is a high-capacity, durable appliance designed to meet the rigorous demands of commercial kitchens while also being suitable for large family gatherings. Here’s a detailed look at its features and benefits to help you understand why it might be the perfect addition to your cooking equipment:

Features
  • 20-Cup Uncooked Rice Capacity: Cooks approximately 40 cups of cooked rice, making it ideal for large events and commercial use.
  • Durable Stainless Steel Exterior: Ensures longevity and withstands the harsh environment of commercial kitchens.
  • User-Friendly: Makes the cooking process straightforward and foolproof, which is crucial in a fast-paced commercial setting.
  • Easy to Clean: Reduces clean-up time and prevents rice from sticking, thereby maintaining quality and consistency.
  • Automatic Keep-Warm Function: Automatically switches to keep-warm mode once cooking is completed, ensuring rice stays warm and fresh until served.
  • Detachable Inner Lid: Makes it easier to keep the cooker clean and hygienic, enhancing food safety.
  • Detachable Power Cord: Makes it easier to store the cooker when not in use and improves safety in the kitchen.
Benefits
  • Efficiency in Large Scale Cooking: Cooks a large quantity of rice at once, which can significantly cut down on cooking time and effort in a busy kitchen.
  • Uniform Cooking: Ensures that all the rice is cooked evenly, providing a consistent texture and flavor that is critical in professional food service.
  • More Than Just Rice: Can be used to cook other grains and keep various foods warm, making it a versatile tool in any kitchen.
  • Cost-Effective Operation: Designed to use electricity efficiently, which helps to keep operational costs low for businesses.
  • Reliability: Zojirushi is known for its quality and reliability, and the NYC-36ST is no exception. It offers peace of mind through its consistent performance and durability.
  • Accessible to Anyone: With simple controls, it’s easy for anyone in the kitchen to operate, reducing the need for specialized training.

The Zojirushi NYC-36ST 20 Cup Commercial Rice Cooker and Warmer combines high capacity, ease of use, and consistent performance, making it an excellent choice for commercial settings and large households. Its durable construction and energy-efficient design ensure that it can handle the demands of heavy use while providing great value and reliability. Whether you’re running a restaurant, catering a large event, or simply need to cook large quantities of rice at home, the NYC-36ST offers a practical solution that meets a wide range of needs.

Parts and Accessories

The Zojirushi NYC-36ST Commercial Rice Cooker and Warmer is designed to be user-friendly and durable, suitable for heavy-duty use in commercial environments. It comes equipped with a variety of parts and accessories that help enhance its functionality and ease of use. Understanding what comes with it and what might be available separately can help you maximize the potential of this appliance. Here’s a breakdown of its parts and accessories:

Standard Parts and Accessories Included
  • Main Cooking Unit: The body of the rice cooker where all the cooking magic happens. It houses the heating elements and controls.
  • Inner Cooking Pan: A removable pan that fits inside the main unit where the rice is actually cooked. It features a non-stick surface for easy cleaning and even cooking.
  • Inner Lid: This part is detachable and helps to retain heat and moisture during the cooking process. It can be removed easily for cleaning.
  • Measuring Cup: For accurately measuring the rice and water. Using the right proportions is crucial for making perfect rice.
  • Rice Spatula: A non-stick friendly spatula for serving the rice without scratching the surface of the inner cooking pan.
  • Spatula Holder: Clips to the side of the cooker to conveniently store the spatula when not in use.
  • Power Cord: Detachable power cord makes it easier to store the cooker and keeps countertops tidy.
Optional Accessories Available for Purchase
  • Replacement Inner Cooking Pans: Available for purchase if the original pan is lost or becomes too worn out for optimal cooking.
  • Additional Measuring Cups: Handy if you need multiple cups for large preparations or if the original is misplaced.
  • Additional Rice Spatulas: In case you need extras for serving or prefer having several on hand for large events.
  • External Steaming Baskets: Some models can be fitted with steaming baskets (check compatibility), allowing you to steam vegetables, fish, or dumplings while rice cooks below.
  • Carrying Bags: For chefs and caterers who travel to events, a carrying bag is ideal for transporting the rice cooker safely.
  • Cleaning Brushes: Special brushes designed to clean rice cookers more effectively, helping maintain the non-stick surface of the pan.
Maintenance and Upkeep
  • To ensure the longevity and efficiency of the Zojirushi NYC-36ST, regular maintenance including cleaning the inner cooking pan, lid, and spatula after every use is recommended. Make sure to check that the venting holes are clear to allow for proper steam release. Proper care will keep the Zojirushi operating at peak performance and ensure delicious results every time.

By utilizing the correct accessories and keeping up with regular maintenance, you can maximize the functionality and lifespan of your Zojirushi NYC-36ST Rice Cooker.

Application

The Zojirushi 20 Cup Rice Cooker and Warmer is designed to serve a wide range of applications, making it a versatile and indispensable appliance for various settings. Its large capacity and consistent performance cater to both commercial and large domestic environments. Here’s a closer look at its practical applications across different scenarios:

1. Commercial Kitchens
  • Restaurants Bulk Rice Preparation: Perfect for restaurants that serve rice as a staple part of their menu. It can efficiently produce a large quantity of perfectly cooked rice, essential for serving many customers during busy dining hours.
  • Event Catering: Ideal for caterers needing to prepare large amounts of rice for events like weddings, corporate gatherings, and parties. The keep-warm function ensures that rice remains at an optimal serving temperature throughout the event.
  • Schools and Corporate Cafeterias: In settings where a substantial amount of rice needs to be made once or multiple times a day, such as in school or corporate cafeterias, this rice cooker can significantly simplify meal preparation.
2. Institutional Settings
  • Hospitals Meals: Hospitals that prepare meals in-house can use this rice cooker to efficiently serve rice as part of patient and staff meals, ensuring everyone gets a hot, nutritious meal.
  • Mess Halls: Capable of meeting the high-volume needs of military base mess halls, where speed, efficiency, and quality are paramount.
3. Residential Uses
  • Family Gatherings: For large families, especially those who often host gatherings, the Zojirushi rice cooker ensures that cooking rice for a crowd is hassle-free, allowing more time to be spent with loved ones.
  • Weekly Meal Preparation: Individuals who prepare their meals for the week ahead can benefit from the cooker’s capacity to handle large batches of rice at once, making meal planning more efficient.
4. Special Events
  • Community Meals and Fundraisers: Community centers hosting meals or fundraising events can use this cooker to prepare rice as a cost-effective and filling staple.
  • Festive Occasions: Many religious institutions find this type of rice cooker valuable for preparing communal meals during festivals and regular gatherings.
5. Additional Uses
  • Steaming Other Foods: Although primarily a rice cooker, it can also be used to steam a variety of other foods if equipped with a compatible steaming basket. This includes vegetables, fish, and dumplings, adding versatility to its functionality.
Food Warmer
  • Keeping Foods Warm: Besides rice, it can keep other types of food warm for long periods, ideal for buffet settings and events where food needs to remain at a suitable eating temperature.

The Zojirushi NYC-36ST 20 Cup Commercial Rice Cooker and Warmer is not just about cooking vast amounts of rice; its applications extend to various culinary tasks in numerous environments. Its ability to maintain food quality, simplify cooking processes, and its versatile functionality make it an excellent investment for those who need a reliable and efficient solution for large-scale food preparation. Whether in a commercial restaurant, a hospital, or a home kitchen, this rice cooker stands up to the challenge, delivering excellent performance across the board.

Basic Operation

Using the Zojirushi Electric Rice Cooker and Warmer, such as the NYC-36ST 20 Cup Commercial model, is straightforward and user-friendly, making it an ideal choice for both commercial and home use. Here’s a step-by-step guide on how to operate it effectively to get perfectly cooked rice every time:

Getting Started: Basic Operation

Step 1: Measure and Wash Rice

  • Measure Rice: Use the measuring cup provided to measure the desired amount of rice. Remember, the cup measurements are typically smaller than a standard US cup measure.
  • Wash Rice: Rinse the rice under cold water until the water runs clear. This removes excess starch and prevents the rice from clumping.

Step 2: Add Water

  • Add Water to Rice: Place the washed rice into the inner cooking pan, and add water. The amount of water needed can vary depending on the type of rice and your texture preference. The cooker might have water level lines marked inside the inner pan that correspond to the number of cups of rice added to help you.

Step 3: Place the Pan in the Cooker

  • Insert the Pan: Place the inner cooking pan into the rice cooker. Make sure it sits correctly on the heating plate.

Step 4: Set up the Cooker

  • Close the Lid: Ensure the lid of the cooker is securely closed.
  • Plug in the Power Cord: Connect the cooker to an outlet.

Step 5: Start Cooking

  • Turn on the Cooker: Press the power switch to start cooking. On basic models like the NYC-36ST, the switch will light up to indicate that the cooking process has started. The rice cooker will cook the rice automatically and switch to “Keep Warm” mode once the rice is cooked.

Step 6: Keep Warm

  • Automatic Switch to Keep Warm: After the rice is cooked, the cooker automatically switches to the “Keep Warm” mode, keeping the rice at an ideal serving temperature without overcooking it.

Step 7: Serve Rice

  • Fluff and Serve: Once the rice is done, use the rice spatula to fluff the rice gently before serving to prevent it from being too dense or clumpy.

Additional Tips

  • Check Consistency: If the rice is too hard or too soft for your liking, adjust the water ratio accordingly for the next batch.
  • Clean Regularly: Always clean the inner pan, inner lid, spatula, and measuring cup with warm soapy water after each use to maintain the hygiene and performance of your rice cooker.
  • Detachable Parts: Remember to detach the inner lid and steam vent cap (if available) when cleaning to ensure all rice particles and starch are removed.
  • Safety First: Handle the inner cooking pan with care, especially when hot. Use oven mitts or cloths to avoid burns.

By following these simple steps, you can master the use of your Zojirushi Rice Cooker and enjoy perfectly cooked rice with minimal effort. This reliable appliance is designed to make rice cooking as easy and efficient as possible, providing excellent results every time.

Practical Cleaning Advice

Cleaning your Zojirushi electric rice cooker properly after each use is crucial for maintaining its functionality and longevity, especially for models like the NYC-36ST 20 Cup Commercial Rice Cooker and Warmer. Regular and thorough cleaning ensures that your rice cooker remains hygienic and efficient in its operation. Here are detailed, practical steps and tips on how to clean your Zojirushi rice cooker effectively:

General Cleaning Steps
Step 1: Unplug and Cool Down
  • Safety First: Always unplug the rice cooker and allow it to cool completely before cleaning to prevent any risk of burns or electrical accidents.
Step 2: Disassemble Removable Parts
  • Remove the Inner Cooking Pan and Utensils: Take out the inner cooking pan, rice spatula, and any other utensils used. These are usually washable in warm soapy water.
  • Detachable Lid and Steam Cap: If your model has a detachable inner lid and/or steam cap, remove these for separate cleaning.
Step 3: Cleaning the Inner Cooking Pan
  • Soapy Water: Wash the inner cooking pan in warm soapy water using a soft sponge or dishcloth. Avoid using abrasive scourers or steel wool as these can damage the non-stick surface.
  • Rinse and Dry: Rinse thoroughly with clean water and dry completely before placing it back in the cooker.
Step 4: Clean the Lid and Steam Cap
  • Wipe and Rinse: Use a soft damp cloth to wipe the inner lid and steam cap. If heavily soiled, they may be washed gently under warm running water.
  • Check Vents: Ensure that the steam vents on the lid are free of food debris to prevent blockages.
Step 5: Wipe the Heating Element and Interior
  • Clean Base and Heating Plate: Wipe the main body of the cooker and the heating plate with a slightly damp cloth. Do not immerse the cooker in water or splash water onto the electrical components.
  • Dry Thoroughly: Ensure these parts are dry before reassembling the cooker.
Step 6: Reassemble and Store
  • Assemble After Drying: Once all parts are clean and dry, reassemble them in their respective places.
  • Store Properly: If not using immediately, store the cooker in a dry place to prevent any mold or unpleasant smells.
Additional Cleaning Tips
Tip 1: Dealing with Stuck Rice
  • Soak: If rice is stuck to the pan, soak the pan in warm water for a few hours, then gently scrub it off using a non-metallic scrubber.
Tip 2: Preventing Odors
  • Baking Soda: For odors, clean the inner cooking pan with a mixture of warm water and baking soda.
Tip 3: External Cleaning
  • Regular Wipe Down: Regularly wipe the exterior with a damp cloth to keep it looking new. Dry it thoroughly with a clean towel.
Tip 4: Avoiding Rust and Corrosion
  • Dry Before Storing: Make sure all parts, especially metal areas like the heating element, are dry before reassembling and storing to avoid rust and corrosion.
Tip 5: Periodic Deep Cleaning
  • Vinegar Solution: Every few months, run a cleaning cycle with a vinegar solution (mildly diluted with water) in the cooking pan to help dissolve mineral deposits and maintain the efficiency of the heating element.

By adhering to these cleaning practices, your Zojirushi rice cooker will continue to operate effectively for many years, producing perfectly cooked rice every time. Regular maintenance not only supports optimal performance but also contributes to food safety in your cooking environment.

Troubleshooting with Common Problem and Solution

Zojirushi rice cookers are generally reliable and easy to use, but like any appliance, they can encounter issues from time to time. Understanding how to troubleshoot common problems can help you maintain your rice cooker in optimal working condition. Below are some typical problems you might face with a Zojirushi electric rice cooker, such as the NYC-36ST 20 Cup Commercial Rice Cooker and Warmer, along with their potential solutions:

Problem 1: Rice Cooker Not Starting
  • Symptoms: The rice cooker doesn’t turn on when the switch is pressed.
Possible Causes and Solutions:
  • Check the Power Source: Ensure that the cooker is plugged in properly and the outlet is functioning. You can test the outlet with another appliance to confirm.
  • Inspect the Power Cord: Look for any damage or fraying. If the cord is damaged, it will need to be replaced.
  • Examine the Thermal Fuse: A blown thermal fuse can prevent the cooker from operating. This should be replaced by a professional.
Problem 2: Rice Is Undercooked or Overcooked
  • Symptoms: The rice is too hard (undercooked) or too mushy (overcooked).
Possible Causes and Solutions:
  • Water Measurement: Double-check that you’re using the correct water-to-rice ratio. Adjust the amount of water accordingly.
  • Inner Pot Issues: Ensure that the inner cooking pot is making proper contact with the heating element. If it’s not seated correctly, the rice won’t cook evenly.
  • Lid Seal: Make sure the lid is closing tightly. A loose lid can release too much steam and affect cooking.
Problem 3: Cooker Keeps Switching to “Keep Warm” Prematurely
  • Symptoms: The cooker switches to “Keep Warm” mode too soon, resulting in undercooked rice.
Possible Causes and Solutions:
  • Check for Overflows: Ensure that no water or rice grains are clogging the temperature sensor area.
  • Sensor Malfunction: The temperature sensor might be faulty. In this case, professional service is required to replace the sensor.
Problem 4: Rice Sticking to the Bottom of the Pan
  • Symptoms: A crust of rice often forms on the bottom of the pan.
Possible Causes and Solutions:
  • Adjust Water Ratio: Increase the water slightly to prevent sticking.
  • Stir Before Cooking: Gently stir the water and rice mixture before starting the cooker to distribute heat evenly.
  • Non-Stick Wear: If the non-stick coating is worn out, consider replacing the inner cooking pan.
Problem 5: Bad Odor or Taste
  • Symptoms: Rice has an unpleasant odor or taste.
Possible Causes and Solutions:
  • Clean Thoroughly: Make sure all parts of the rice cooker are clean and free from old rice residue or mold.
  • Deodorize: Run a cycle with a cup of water mixed with a tablespoon of baking soda to eliminate odors.
  • Replace Parts: If the inner lid or the steam cap is damaged, replace them to ensure a good seal and prevent contamination.
Problem 6: Unusual Noise During Operation
  • Symptoms: The cooker makes rattling or buzzing noises while cooking.
Possible Causes and Solutions:
  • Check for Loose Parts: Ensure that all components like the inner pot and lid are secure and not vibrating against the housing.
  • Inspect the Heating Plate: Sometimes, debris under the heating plate can cause noise. Make sure it’s clean and free of foreign objects.
General Tips
  • Regular Maintenance: Regularly inspect and maintain your rice cooker to prevent many of these issues from occurring.
  • Refer to the Manual: For more specific troubleshooting related to your model, consult the Zojirushi user manual.
  • Professional Help: If the problem persists or you’re unsure about performing any repairs, it’s best to contact a professional technician or the Zojirushi customer service for assistance.

By following these troubleshooting tips, you can solve common problems and ensure that your Zojirushi Electric Rice Cooker continues to provide excellent performance and delicious rice.

How the Zojirushi NYC-36ST Rice Cooker Is Different

The Zojirushi NYC-36ST 20 Cup Commercial Rice Cooker and Warmer distinguishes itself from other rice cookers in the market through several key features and design choices that cater specifically to high-volume and commercial cooking needs. Here’s how it stands out:

1. Capacity and Scale
  • 20-Cup Uncooked Rice Capacity: One of the main differences is its large capacity. It can cook 20 cups of uncooked rice, yielding about 40 cups of cooked rice. This is significantly higher than what most household rice cookers offer, making it ideal for commercial settings or large gatherings.
2. Design and Durability
  • Stainless Steel Exterior: Unlike many consumer-grade rice cookers that feature plastic exteriors, the NYC-36ST boasts a durable stainless steel exterior. This not only enhances its durability but also provides a more professional appearance suitable for commercial kitchens.
  • Simple and Robust Construction: The design is geared towards simplicity and durability with fewer parts that can break or malfunction, crucial in a commercial environment where the cooker will see frequent use.
3. Ease of Use
  • One-Touch Operation: It operates on a simple one-touch control system, which reduces the complexity of operation—a key feature when different staff members may be using the device throughout the day.
  • Automatic Keep-Warm Function: After cooking, it automatically switches to ‘Keep Warm’ mode, keeping rice at a perfect serving temperature indefinitely without overcooking or drying out, which is essential for service flexibility in restaurants and catered events.
4. Cleaning and Maintenance
  • Non-Stick Inner Cooking Pan: The inner pan is non-stick, which is standard for many rice cookers but critical at this scale because it significantly eases cleaning efforts after cooking large batches of rice.
  • Detachable Inner Lid and Condensation Collector: These features make it easier to keep the cooker clean and hygienic, another essential aspect for commercial use.
5. Performance and Reliability
  • Uniform Heating: Thanks to its high-quality heating elements and design, the NYC-36ST provides consistent heating, which is vital for achieving uniformly cooked rice, especially when cooking at full capacity.
  • Reliability Over Time: Zojirushi is known for its build quality and reliability, and the NYC-36ST is designed to withstand the rigors of heavy, commercial use without a decline in performance, which can be a common issue with less robust models.
6. Specialty Uses Beyond Rice
  • Versatility in Cooking: Although it’s primarily a rice cooker, its design allows for the cooking of other grains and even steaming of vegetables or dumplings with additional accessories, which can be an advantage in a commercial kitchen looking to maximize the use of every appliance.
7. Consumer Trust and Brand Reputation
  • Trusted Brand: Zojirushi’s reputation for quality and customer service adds a layer of trust and security for commercial operators, knowing that their investment is protected by strong after-sales support and a reliable warranty.

The Zojirushi NYC-36ST 20 Cup Commercial Rice Cooker and Warmer is specifically tailored to meet the demands of large-scale cooking environments. Its combination of high capacity, robust build quality, ease of use, and reliable performance makes it a superior choice for commercial settings compared to standard consumer-grade rice cookers. Whether it’s for a restaurant, catering business, or large family home, the NYC-36ST offers practical benefits that can significantly streamline cooking operations and maintain consistent results.

Frequently Asked Questions (FAQ’s)

To help you further understand the capabilities and features of the Zojirushi NYC-36ST 20 Cup Commercial Rice Cooker and Warmer, here are some expertly crafted questions and answers that might typically arise from users considering this model for their cooking needs:

Q: What is the actual rice cooking capacity of the Zojirushi NYC-36ST and how does it compare to other commercial rice cookers?

A: The Zojirushi NYC-36ST can cook 20 cups of uncooked rice, which typically makes about 40 cups of cooked rice. This capacity is relatively high compared to other commercial rice cookers, which often range from 10 to 60 cups of cooked rice capability. This makes the NYC-36ST a great middle-range option, providing ample capacity without being overly large for smaller operations.

Q: How does the “Keep Warm” function work, and how long can it keep rice warm without compromising quality?

A: The “Keep Warm” function in the Zojirushi NYC-36ST is automatic, activating immediately after the cooking cycle completes. It maintains a perfect serving temperature by providing just enough heat to keep the rice warm without overcooking or drying out. Rice can be kept warm for several hours, often up to 12 hours, without losing much of its quality, making it ideal for extended service periods.

Q: Can the NYC-36ST be used to cook other types of grains or foods?

A: Yes, the Zojirushi NYC-36ST is versatile enough to cook various types of grains besides rice, such as quinoa, millet, and barley. While primarily designed for rice, with the correct water ratios and possibly some experimentation with cooking times, you can effectively use it to prepare a wide range of grains. Additionally, it can be used to steam vegetables or dumplings if a suitable steaming basket is available.

Q: What are the main maintenance and cleaning tips for the NYC-36ST to ensure longevity?

A: Regular cleaning and maintenance are key to extending the life of the NYC-36ST. Always unplug the unit and allow it to cool before cleaning. Wash the non-stick inner cooking pan, inner lid, and all utensils with warm soapy water after each use. Ensure that the heating element and sensors are free from debris and residues. Occasionally, run a cleaning cycle with a vinegar solution to dissolve any mineral deposits. These practices help maintain the cooker’s performance and hygiene.

Q: What safety features does the Zojirushi NYC-36ST include?

A: The Zojirushi NYC-36ST includes several safety features to ensure safe operation. These include a sturdy lid lock to prevent accidental spills, a thermal safety fuse that cuts off power if the unit overheats, and a detachable power cord that helps prevent tripping and cord damage. The cooker’s body is also designed to minimize heat transfer to its outer surface to reduce burn risks.

Q: How energy-efficient is the Zojirushi NYC-36ST, and what can be done to optimize power use?

A: The Zojirushi NYC-36ST is designed to be energy-efficient despite its large capacity, thanks to its well-insulated body and efficient heating elements. To optimize power use, always cook at full capacity where practical, as the cooker uses almost the same amount of energy regardless of the amount of rice being cooked. This practice ensures that energy consumption is proportional to the food output, making it more energy-efficient.

Q: What should I do if my rice is consistently coming out too hard or too soft?

A: If the rice is not meeting your texture preferences (too hard or too soft), consider adjusting the water-to-rice ratio. For softer rice, increase the amount of water slightly; for firmer rice, decrease the water. Make sure to also check that the inner cooking pan is properly seated on the heating element and that the lid is securely closed during cooking.

Q: What types of rice can the Zojirushi NYC-36ST cook?

A: The Zojirushi NYC-36ST is versatile and can cook various types of rice including white rice, sushi rice, jasmine rice, and more. It can also handle mixed rices with appropriate water adjustments, although it doesn’t have specific settings for different rice types like some smaller, more specialized models might.

Q: How do I properly measure rice and water in this cooker?

A: Always use the measuring cup that comes with the Zojirushi NYC-36ST to measure rice. Fill the cup and level it off for an accurate measure. For water, use the marked lines inside the cooking pan as a guide. These lines correspond to the number of cups of rice added to the cooker. The amount of water needed may vary slightly depending on the type of rice and your personal texture preference.

Q: Can I use the Zojirushi NYC-36ST to keep food warm other than rice?

A: Yes, the “Keep Warm” function is not limited to just rice. You can use it to keep other foods warm as well, such as vegetables or meats, provided they are placed in a heat-safe container and require a similar temperature setting. However, it’s best used for rice as it is optimized for keeping it at the perfect serving temperature.

Q: What should I do if the cooker produces undercooked or overcooked rice?

A: If the rice is consistently undercooked or overcooked, adjust the water-to-rice ratio for the next batch. Adding more water will help if the rice is undercooked, and reducing the water will help if it’s overcooked. Ensure that the inner pot is correctly placed on the heating element and that the lid is properly closed.

Q: How do I clean the non-stick pan without damaging it?

A: To clean the non-stick inner cooking pan, use a soft sponge or cloth and mild dish soap. Avoid using abrasive scrubbers or harsh chemicals as they can damage the non-stick surface. Rinse the pan thoroughly with water and dry it with a towel to prevent water spots and preserve the coating.

Q: How often should I replace the inner cooking pan or other parts?

A: The lifespan of the inner cooking pan and other parts varies depending on usage and care. Generally, replace the pan if the non-stick coating starts to peel off or if it becomes deeply scratched. Zojirushi parts are readily available and can be ordered from the manufacturer’s website or authorized dealers.

Q: What is the best way to store the Zojirushi NYC-36ST when not in use?

A: When not in use, clean all parts of the rice cooker thoroughly and ensure everything is dry to prevent mold growth. Store the cooker in a dry, cool place. If storing for a long period, it might be beneficial to leave the lid slightly open to avoid any musty smells from developing.

These questions and answers should give you a comprehensive understanding of the Zojirushi NYC-36ST’s features, capabilities, and how to maintain it for optimal performance and longevity. This knowledge will help you or any potential user make the most of this commercial rice cooker.

Conclusion

When considering the needs of a commercial kitchen or even a large family that frequently hosts gatherings, choosing the right kitchen appliances can drastically affect your cooking processes and the quality of food you serve. The Zojirushi NYC-36ST 20 Cup Commercial Rice Cooker and Warmer emerges as a standout candidate for several compelling reasons.

Robust Capacity and Consistency

The Zojirushi NYC-36ST’s 20-cup uncooked rice capacity, which yields roughly 40 cups of cooked rice, is perfect for commercial settings or large events. This capacity ensures that you can produce a significant quantity of rice in a single batch, saving time and energy while maintaining a high standard of food quality. Whether you’re running a busy restaurant, catering an event, or just need to feed a large family, this rice cooker can handle the demands with ease.

Durability and Ease of Use

Constructed with a stainless steel exterior and a heavy-duty non-stick inner cooking pan, the NYC-36ST is built to withstand the rigors of frequent commercial use. Its simplicity of operation, with a one-touch cooking system, means that any staff member, regardless of culinary skill level, can operate it without error, contributing to a smooth kitchen operation.

Versatility and Efficiency

Not limited to just cooking rice, the Zojirushi NYC-36ST can also handle other grains and is capable of steaming a variety of foods, making it a versatile tool in any kitchen. Moreover, the automatic keep-warm function ensures that rice remains at the perfect serving temperature for hours without compromising texture or taste, essential for buffet settings or parties.

Strong Recommendation

Given its robust capacity, build quality, ease of use, and versatility, the Zojirushi NYC-36ST 20 Cup Commercial Rice Cooker and Warmer is an excellent investment for anyone in need of a reliable, high-performing rice cooker. Its ability to consistently produce large quantities of perfectly cooked rice—and keep it warm for extended periods—can significantly enhance meal service in any busy setting.

The Zojirushi NYC-36ST not only meets the practical needs of a commercial kitchen but also exceeds expectations with its additional features designed for convenience and longevity. Whether you are looking to upgrade your kitchen equipment or streamline your cooking processes, purchasing the Zojirushi NYC-36ST is a decision that promises to add efficiency and quality to your culinary endeavors. Therefore, I highly recommend considering this model as your next kitchen upgrade; it is sure to bring satisfaction and compliments to your cooking capabilities.

Photo of author

Macaria Valerie

About the author

With over 15 years of experience in the culinary world, Macaria Valerie has developed a unique niche expertise in the art and science of rice cooking. Born in Taipei and raised in San Francisco, Macaria's passion for perfectly cooked rice is a blend of her Taiwanese roots and modern culinary techniques. She has traveled across Asia, gathering traditional rice recipes and cooking methodologies. Macaria is not just about plain rice. She's explored the depths of risotto in Italy, paella in Spain, biryani in India, and sushi in Japan. Yet, she believes that the core of these dishes lies in mastering the basic foundation - the rice. In her popular blog, "Expert Reviews Best Rice Cooker", Macaria shares not only her favorite rice recipes but also reviews the latest in rice cooker technology. She's been a consultant for major kitchen appliance brands, aiding in the development and testing of their rice cooker lines. In her spare time, Macaria conducts workshops and classes, ensuring that the art of cooking perfect rice is accessible to everyone. Whether you're aiming for a simple bowl of fluffy white rice or venturing into the intricate world of flavored rice dishes, Macaria Valerie is your go-to guide in the rice cooker niche.

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